f your return meets the above conditions, the purchase price will be refunded to your bank account. If you come to exchange a book in the shop, the purchase price will also be refunded to your bank account. Study books can ONLY after consultation with and permission of an employee of the VU Boekhandel VSPVU be exchanged.
PLEASE NOTE! extbooks will NEVER be taken back in the last week before the exam and when the period is finished.
I have bought a study book, but I am going to stop my studies. Can I return the study book?
ou can only return textbooks if you can prove that you are quitting your studies. Bring your purchase receipt(s) to the VU Bookstore and clearly state that you purchased via VSPVU. The books must be in perfect condition. The VU Bookshop charges a 20% return fee on its behalf VSPVU 20%.
Do I have with VSPVU guarantee on my items?
All items purchased from the website VSPVU are subject to the statutory warranty regulations.
This means that an item must be in good condition. If you receive an item/book where this is not the case, we will be happy to help you find a suitable solution. We may send a replacement or refund the purchase price.
I have ordered books from VSPVU, but they arrived damaged. What should I do?
You have the right to return damaged books bought from VSPVU to return within 14 days. You can return the book by post.
How do I create an account?
During the ordering process, enter your address details and choose the delivery method. You can then view and modify your data via my account.
The next time you order, you can also make changes to the delivery address and to the billing address.
I forgot my password, what should I do?
Via my account you can easily retrieve your password from the website. After entering your email address, you will receive a password reset link via email.
I have moved, where can I report this?
You can change your details the next time you order or directly via
my account. If you want your book to be delivered somewhere else than to the address you gave when you placed your order?
In this case, please contact one of the employees of the order department. Please state your order details in the communication.
I have a different e-mail address, where can I report this?
You can change your details the next time you order or directly via my account.
If you do not want to order anything and find it easier that we adjust it? In this case, please contact one of the employees of the order department.
Please mention in the communication that it is an order via VSPVU.
I want to receive my order at another address than my home address. Can this be done?
You will receive the books at the address you provided when ordering.
Is this not the right address? In this case, please contact us by e-mail:
Please mention in the communication that it is an order via VSPVU.
Where can I buy my textbooks?
Study books on this website from VSPVU can be bought online here. You can also buy books at a discount in the VU Bookstore on presentation of your membership.
The unique lowest-price guarantee that VSPVU offers you can't get your textbooks cheaper anywhere!
lowest-price guarantee
You can't find the textbooks that VSPVU delivers cheaper anywhere in the Netherlands. As a member, you get the lowest-price guarantee! Can you buy the study book cheaper at a regular Dutch web shop (also Bol.com!)? Then you get the difference back.
Please note that this guarantee only applies in the run-up to and during the period that you need the study book.
Can I see which textbooks VSPVU have in stock?
You cannot see which books are in stock on our website. As a rule of thumb, all textbooks for the current and upcoming term can be delivered the next working day if ordered online.
f you want to be absolutely sure? Mail to:
click here and receive an answer the same working day.
Ik heb een studieboek nodig en het vak is al begonnen, maar het boek is niet op voorraad. Wat nu?
Incidenteel kan gebeuren dat er enige vertraging optreedt bij het leveren van studieboeken. Wij doen er alles aan om de verplichte studieboeken zo snel mogelijk op voorraad te hebben. Meestel geldt: heb jij het niet dan hebben de anderen het ook niet. Wij doen onze uiterste beste iedereen zo snel mogelijk het boek te leveren. Bij problemen informeren we de docent.
I have bought a textbook, but I want to stop the course. Can I still return the book?
You can return study books in exceptional cases in consultation with a staff member of the VU Boekhandel. Please mention immediately that it is an order via VSPVU
I am going to follow a course, but I cannot find it on the website of VSPVU. What should I do now?
For some courses no books are prescribed. These courses are therefore not available online.
Of course, it may be that a subject is not listed and a book is required. We would like to hear about this mistake via:
click here.
I would like to buy all my textbooks at once, is that possible?
You can buy textbooks for the whole year, but we strongly discourage it. It is not only expensive, but you also take a risk. Sometimes there are changes in the prescribed literature, or new editions of books appear. This may mean that you have bought the wrong book, or that you have bought a book that you do not need at all. If you order books by period, you are always on the safe side!
How much of a discount do I get on my textbooks if I am a member of VSPVU?
If you are a member of VSPVU, you get a very high discount on your textbooks.
Discount on Dutch language textbooks
Before a period begins, you will receive a 10 per cent discount on Dutch-language titles when you order online via VSPVU. This has to do with Dutch legislation. You will receive this discount only in the period mentioned with the titles online. If the period has started you will receive a 5 procent online discount when you buy 2 different Dutch-language books from a study association.
Discount on English-language books
English language (study) books are always super cheap if you are a member of VSPVU. Please also note the lowest price guarantee that applies to you as a member of VSPVU. This way you always pay the lowest price for foreign books.
Where can I become a member of VSPVU?
Become a member of VSPVU while ordering! hat is easy to do. Your first order will usually save you the membership fee!.
You can also become a member directly at the VU Boekhandel. Please fill in the form at the cash desk. Of course, you can also drop by VSPVU.
Do I also get a discount on study books that I buy in the VU Bookstore if I am a member of a study association?
If you are a member of a study association, you will get a sticker on your student card.
As a result, all study associations allow you to buy your study books at the VU Boekhandel with a discount.
ou have to show your sticker at the cash register.
Does VSPVU sells second-hand textbooks?
Second-hand books are sold via this website to members of VSPVU.
Can I sell my textbooks via VSPVU?
You can offer your textbooks for sale if you don't need them any more. Please visit this site under "Second-hand". It's simple and you receive money immediately when your book is sold.
What price do I pay for a second-hand book?
That differs per book. When ordering, you can choose between 'used' and 'heavily used'. In the latter case, you pay even less, but then there are more markings in the book.